ATLANTA : May 11, 2010
GeoFields, Inc., a global leader in asset data management and integrity management solutions for the oil and gas pipeline industry, today announced the release of GeoFields Collaborative Online Resource Engine (GeoFields CORE). The new web-based customer support system will help customers more easily communicate directly with the GeoFields support team in a variety of ways.
“With the launch of GeoFields CORE, we strive to achieve world-class support, helping our global customers and partners get the most value out of their software,” said Keith Chambless, president at GeoFields. “This improved support program offers an enhanced communication platform, increased product resources and gives customers immediate, personalized access to GeoFields staff.”
In addition to logging support tickets and requesting product enhancements, the new support system allows the GeoFields user community to access the latest product documentation, knowledge base, release notes, and product alerts. Highlighted features of GeoFields CORE include:
- Enhanced User Interface - Logging new support issues and product enhancement requests is now easier with the simplified interface.
- Knowledge Base - The new knowledge base provides access to frequently asked questions (FAQs), technical support issues and reference documentation.
- Live Chat - Customers can chat live with GeoFields support analysts in real-time, through a web browser, receiving prompt and accurate answers.
- Technical Updates - View relevant news, product alerts and release notes related to GeoFields software.
- Improved Issue Views - View individual issues or all of the user's company-wide issues.
- Support Rating - The level of support received is rated by the user on each issue.
- Support Hotline - Dedicated support line goes directly to customer support.
- New Platform - The new hardware and software platform increases reliability.
About GeoFields
GeoFields, an Emerson Automation Solutions company, provides proven data management software solutions designed to meet the unique data integration, analysis and regulatory requirements of the oil and gas pipeline industry. Services include asset data management, risk assessment and integrity management, pipeline database development, field data acquisition, reporting, data and application hosting, project data management and consulting. GeoFields, an award-winning Esri Silver Partner, supports PODS, standard pipeline data model. The company is headquartered in Atlanta, with regional offices i,n Bogotá Denver and Houston. For more information, go to https://www.GeoFields.com or call 678.631.1962.
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